General Terms and Conditions of strofantyna.me
1. Scope
1.1. These General Terms and Conditions (hereinafter: "Terms") govern the commercial relations between the online store strofantyna.me (hereinafter: "Seller") and the Customer (hereinafter: "Customer") in the version applicable at the time of order placement.
1.2. For inquiries, complaints, or claims, please contact us via the form at strofantyna.me/en/contact or by email at contact@strofantyna.me.
1.3. A Consumer, within the meaning of these Terms, is a natural person entering into a legal transaction for purposes not predominantly related to their commercial or professional activities (Article 22¹ of the Polish Civil Code).
1.4. The Customer’s differing terms will not be recognized unless the Seller expressly agrees to their application.
1.5. Products offered in the store are intended solely for technical, research, or educational purposes (e.g., chemical analysis, botanical studies) and may only be purchased by persons aged 18 or older with appropriate training. Some products may be classified as hazardous under Regulation (EC) No 1272/2008 (CLP).
2. Offers and Product Descriptions
2.1. The presentation of products in the store at strofantyna.me/en/shop constitutes an invitation to submit an offer, not a binding sales offer. Product descriptions do not constitute a warranty.
2.2. Offers are valid while stocks last, unless otherwise specified. The Seller reserves the right to errors in descriptions or prices.
3. Ordering Process and Conclusion of Contract
3.1. The Customer may select products from the Seller’s offer, add them to the cart using the “Add to Cart” button, and proceed to checkout by clicking “Proceed to Checkout.” Products in the cart can be modified or removed.
3.2. Clicking the “Order with Payment” button constitutes a binding offer to purchase the products in the cart. Before submitting the order, the Customer may amend details or cancel the process using the “Back” function. Mandatory fields are marked with an asterisk (*).
3.3. The Seller will confirm receipt of the order by email, which does not constitute acceptance of the offer. A sales contract is concluded upon confirmation of product shipment within 2 business days, delivery of the product, or issuance of an invoice.
3.4. For advance payment, the contract is concluded upon provision of banking details and a payment request. Failure to make payment within 7 days of order confirmation results in order cancellation.
3.5. Placing an order requires confirmation of being 18 or older, having training in handling chemical products, and accepting these Terms and the Disclaimer (§ 13).
4. Prices and Shipping Costs
4.1. All prices listed on strofantyna.me/en/shop include applicable VAT, if relevant.
4.2. Shipping costs are indicated during the ordering process and on the page strofantyna.me/en/shipping.
5. Delivery
5.1. Delivery is made after receipt of payment (for advance payment) within 3–14 business days.
5.2. Hazardous products are transported in accordance with ADR regulations. Small quantities (up to 30 kg gross, e.g., 4 bottles) qualify for Limited Quantities (LQ) exemption with simplified labeling (LQ mark).
5.3. If delivery fails after 3 attempts due to the Customer’s fault, the Seller may withdraw from the contract, refunding any payment made.
5.4. If a product is unavailable due to reasons beyond the Seller’s control, the Customer will be informed, and the payment refunded or a comparable product offered.
5.5. Information on delivery times and restrictions (e.g., EU countries) is available at strofantyna.me/en/shipping.
6. Payment Terms
6.1. The Customer selects a payment method (e.g., bank transfer, PayPal) during the ordering process. Available methods are listed at strofantyna.me/en/payment.
6.2. Advance payment must be made within 7 days. Payment on invoice (if available) is due within 30 days of product receipt.
6.3. For payments via external providers (e.g., PayPal, Stripe), their terms apply.
7. Retention of Title
7.1. Products remain the property of the Seller until full payment is received.
8. Warranty and Guarantee
8.1. The Seller is liable for product non-conformity with the contract under the Polish Civil Code (Articles 556–576).
8.2. A guarantee applies only if explicitly stated in the product description or order confirmation.
8.3. Hazardous products are subject to special return procedures in accordance with ADR regulations.
9. Liability
9.1. The Seller is liable for damages resulting from intentional acts or gross negligence.
9.2. For non-intentional breaches of essential contractual obligations, liability is limited to foreseeable, typical damages.
9.3. Liability limitations do not apply to damages to life, body, or health, or to defects concealed fraudulently.
10. Digital Accessibility
10.1. The website strofantyna.me complies with WCAG 2.1 and the Polish Act of 4 April 2019 on Digital Accessibility, ensuring usability for all users, including those with disabilities. We offer:
- Screen reader support (e.g., NVDA, VoiceOver).
- Keyboard navigation.
- Alternative text for images.
10.2. For accessibility issues, please contact us via strofantyna.me/en/contact.
11. Storage of Contract Text
11.1. The Customer may print these Terms before placing an order using the browser’s print function.
11.2. The Seller sends an order confirmation by email, including order details, these Terms, and information on delivery and payment.
11.3. Registered Customers can view their orders in their profile at strofantyna.me/en/account.
12. Product Safety
12.1. Some products may be classified as hazardous under Regulation (EC) No 1272/2008 (CLP). Safety Data Sheets (SDS) are available for each product at strofantyna.me/en/shop.
12.2. The Customer is obliged to follow safety guidelines in the SDS, including keeping products away from heat sources and contacting emergency number 112 in case of incidents.
12.3. Hazardous products are transported in accordance with ADR, with LQ exemption for small quantities (up to 30 kg gross).
13. Disclaimer
13.1. The prerequisite for all order processes is the acceptance of the legal disclaimer and its contents for confirmation.
13.2. As an international company, we must comply with various legal regulations, which differ depending on the country.